Are you getting Error code 9997 in QuickBooks? Don't worry, we're here to help you. Well, it is a common technical error that occurs mostly in QBO. This error prevents users from connecting to their bank account within QuickBooks. Furthermore, the users are also not able to download their transactions, reports, etc. from QuickBooks.  

In the present blog, our main effort will be wiping out this  QuickBooks Error 9997  using multiple solutions that have been tried and tested by our experts.

What factors can lead to QuickBooks error code 9997?

Venturing into the various factors causing this QB Online error, the major ones are listed below:

  • Interrupted internet connectivity leading to a connection time out.
  • Too much accumulation of temporary files.
  • Some back-end maintenance goes on the bank server.
  • The firewall might be blacklisting the network connectivity, identifying it as a potential threat.

Main signs that indicate QuickBooks Error code 9997

Users can come across different signs and symptoms associated with Error 9997. These include:

  • Appearance of an error message encapsulating QuickBooks Error 9997 .
  • The bank account does connect, but the user is not able to  download the transactions  and reports.
  • System responds extremely slowly.
  • Sudden crashing of the browser or freezing of the screen.

Easy ways to fix QuickBooks error code 9997

This QuickBooks online error 9997 is quite annoying, but getting it fixed is an easy task if users resort to the following measures.

Measure 1: Switching to Incognito mode in the browser

Many factors could be preventing the user from accessing the bank account on the normal browser mode. The first measure to bypass this error is by trying to open QuickBooks Online in an Incognito browser. The steps are:

  • In the first step, click on the three dotted menu on the top right of the browser.
  • Moving ahead, the user needs to click on the Open Incognito tab. Now, open QuickBooks Online and login to the account.

  • Now, try to access the bank account.

Measure 2: Check Company File extension

Many times, the error message indicating Error code 9997 also describes  company file extension  issue. If that is the case, then users need to change the extension. If the company file extension is correct, yet the error is showing, then go to the next troubleshooting measure.

Measure 3: Go for Windows updates

An old Operating system is vulnerable to many issues, in and outside QuickBooks. It can provide impetus to technical errors. As such, users should keep a constant vigil on new updates and download them instantly. The steps are:

  • Click on the bottom right Start menu on the taskbar.
  • Type in ' 'Update'' , then click on Windows update.
  • Now, go to Check for updates and pick all the relevant and important updates.

  • Download the updates, then restart the computer.
  • The installation shall begin.
  • When the Windows Update is complete, open the browser and login to QuickBooks Online.
  • Now try to connect to the bank.

Measure 4: Create the missing transactions

User needs to go for the recreation of missing transactions. Also, recreate the Company File with the particular transactions.

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